Privacy Policy - palaute.cloud

PRIVACY POLICY OF PALAUTE.CLOUD

Effective as of: 02.01.2024

At Palaute.Cloud ("we", "our", or "us"), we are committed to protecting the privacy and security of our users ("you", "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.palaute.cloud and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not use our website or services.

1. Information We Collect

We collect various types of personal information to provide and improve our services, including:

Personal Information:

Name, email address, contact details
Feedback and communications with our support team
IP address and browser information

Sensitive Information:

In some cases, particularly when dealing with feedback from patients or medical institutions, we may collect sensitive information related to health (subject to applicable regulations like GDPR or HIPAA).

Automatically Collected Information:

Usage data including browsing behavior, referring URLs, device information, and data collected through cookies or similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our services.
To manage user accounts and authenticate users.
To communicate with you about your use of our services, respond to your inquiries, and offer customer support.
To analyze website usage and improve our services.
To comply with legal obligations and protect our legal rights.

We do not sell or rent your personal data to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor and analyze activity on our website. Cookies help us enhance your user experience by remembering your preferences and optimizing the performance of our site.

You can control the use of cookies through your browser settings.

4. How We Share Your Information

We may share your data in the following cases:

Service Providers: We may share information with third-party service providers who assist us with operations such as data hosting, analytics, or customer support.
Legal Compliance: If required by law, we may disclose your information in response to legal requests, such as subpoenas or governmental investigations.

We ensure that third parties who handle personal data on our behalf adhere to strict data protection standards.

5. Data Storage and Retention

We store user data on secure servers located in the EU. We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Once data is no longer needed, we will securely delete or anonymize it.

6. Your Data Protection Rights

Depending on your location and applicable laws (e.g., GDPR for European users), you may have the following rights:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Correction: You can request correction of inaccurate data.
Right to Deletion: You can request the deletion of your personal data in certain circumstances.
Right to Object: You can object to the processing of your data for specific purposes, such as direct marketing.

To exercise these rights, kindly contact us at info@palaute.cloud.

7. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data. This includes using encryption and access controls to prevent unauthorized access to your information. However, no system is entirely secure, and we cannot guarantee the security of your data.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

If you are accessing our services from outside of the EU/EEA, your information may be transferred to and processed in countries with data protection laws that may differ from those in your region. We ensure that any international data transfers are conducted in compliance with applicable data protection regulations.

10. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected such data, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed of any updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Palaute.Cloud
Lautatarhankatu 6, 00580 Helsinki, Finland
Email: info@palaute.cloud

Phone: +358 400 295 692